We recommend you carry an International Driver's Licence (also known as an International Driving Permit). It will make things run more smoothly at the rental counter and if the police pull you over, they can read your license. It is written in 10 languages and serves as an officially recognized translation of your local driving license in over 150 participating members of the United Nations. You should always have your valid local driver's license and passport to show as well. The Permit has been widely used for more than 50 years and is recognized almost anywhere in the world.

All wheel drive (AWD) is almost the same thing as full time 4WD - it is a system that powers all four wheels of a vehicle at all times as well. It can be used full time on all surfaces, including pavement, like full time 4WD. The main difference is that a "4-low" setting is not available in AWD cars. Due to the lack of "low range", AWD vehicles are much less capable in off-road settings than full time 4WD vehicles, but work perfectly well on-road.

An "excess and bond" are also known as the "deductible and security deposit".

An excess/deductible is the amount you are liable for in case of any damages to the vehicle, the liability amount could increase over and above this figure if damages caused are excluded by the supplier's policy.

A bond/security deposit is the amount the supplier will hold/authorise from your credit card.

There are several ways the rental company may collect the bond or security deposit from you. The most common way is to collect an amount of around $100-500 as a bond/deposit. They will hold or "freeze" this amount on your credit card. The excess or deductible is usually anywhere from $1500 to $3500 and can be collected in the same way the bond is collected.

Some rental companies will only take an imprint of your credit card and keep it on file until you bring back the vehicle undamaged. While others may deduct this amount from your credit card. They generally will do this to encourage you to take one of their insurance policies by charging you a daily amount to reduce your excess.

It is also possible for you to cover yourself by taking excess cover online. The advantage here is that the policy covers the policy holder, not just for a single rental company. So you are covered no matter which rental company you hire a vehicle from.

If you have a third party cover such as DriveEasy, you will be fully covered for the excess of the vehicle. If you were involved in an accident, simply submit a reimbursement claim form showing the receipt/invoice of the amount you were charged for damages to your vehicle and you will be refunded up to the amount of your policy.

There are several places you can find the depot location details.

Before You Book: You can find the address for the pick up location by clicking on the "depot info" button on the main search page after you have entered in your search criteria.

Already Have a Booking:  Depot location and pick up instructions can be found at the bottom of your confirmation email. If you have followed the link to your confirmation voucher you can also find this information by clicking the red link that says, "Important: please read pick up instructions below".

The amount of the cancellation fee depends on the rental company, please see your terms and conditions regarding this. However, the deposit is nonrefundable. If any further fees apply they will be charged at cancellation.

The most efficient way to cancel your booking is to click on the modification link in your confirmation and cancel from there. We then contact the rental company on your behalf and will advise you the amount of the cancellation fee, if applicable.

A late model is a vehicle that is between 1-3 years old.  In some cases vehicles may be up to 5 years old, depending on how many models the manufacturer has released. We also sometimes say 'recent model' in which case 1-5 years is more accurate 

"Similar" means the rental company cannot guarantee a particular model car. They will provide you a vehicle with the same passenger capacity and similar size. For example, a Hyundai Getz is similar to a Suzuki Swift as these are in the same category.

Please check the terms or insurance link on the vehicle you are wishing to rent to see what is included.

Also, when you begin the booking process, you are presented with any insurance excess reduction (CDW) options that are available - and this may help you to understand the insurance policy better.

This varies from vehicle to vehicle, so please read the terms of the vehicle you are wishing to rent. If there is a charge for kms or miles, the charge per mile/km will be listed in the rental terms.